PPR is an independent software development company, specializing in the hotel industry, with corporate seat in Romania.

PPR is a “web2company” and subscribes to a philosophie of perpetual development, thereby ensuring that our clients´specific requirements are assimilated and processed within short development cycles.

Because all modules of our web-applications are fully integrated and flexibly structured, we are able to give our clients complete access to all functions without any complicated additional programming requirements.

PPR develops software which replaces time-consuming processes with the latest technology, thereby helping to increase your productivity and profits.

PPR uses the latest „Web 2.0“ technology for its developments. All applications and data are available online: thus the updated versions are accessible to anyone who needs them or is authorized to use them.

The Call Center Tool is a web-based reservations system, wherein all information that is also available on the website, can be called up. This allows for optimum cross-selling for hotel chains, since all hotels can be booked in real time on the system. The Call Center Tool also has an integrated Offer Manager, by means of which clients are automatically sent offers, confirmations and any other correspondence by email, post or fax.

The Call Center Tool is so flexible, that it can also be linked to existing software.

Call Center – Main Features

• Availability overview of rooms and packages of all hotels integrated into the call center


• Automatic room rate suggestions as per room category and requested dates


• Direct real-time bookings of accomodation and packages


• Maximization of cross-selling opportunities


• Option for direct link to central client database


• Option for Interfaces to the CRS and PMS


• By means of the central guest overview, reservations staff can satisfy individual requirements for specific reservations requests


• Tool, in which all information about the hotel is made accessible


• Individual user administration

Call Center - Modules

CCReservation
Real-time bookings of accommodation and packages.
Management system for brochure requests and room requests with option management.
Overview of all information and services the hotel has to offer, at a glance.

CCOffer
Easy preparation of offers and confirmations in HTML-format.
Can be sent per email with links to the site, by post or by fax.
This module is ideal for administrative purposes and as an archiving module.