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Rostock
February
2008 |
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The Arkona Hotel Group with its subsidiary the A-ROSA Resort GmbH, takes the next important step forward with European leading Hospitality Software House Programming-Pool Romania and becomes a major development partner, to create a total real time data transparency and be one of the first Hotel Chains in Germany with a fully operational I.I.D.S (Integrated Information Distribution System).
Alexander Winter - Chief Financial Officer & Member of the Board Arkona AG
"After the successful development and implementation of PPR's Management Information System, which is running extremely smoothly, I decided it was time to take the next steps in creating a total transparent information cycle, which PPR call the bigger picture.
Perhaps somewhat paradoxically the ROI is fabulous, we create more Revenue while saving costs and offer a faster better service to our clients.
Phase two of our 'Information Transparency' drive will start in February with the implementation of PPR's Visual Survey Pro and Visior, web applications which will be used to send and manage our customer satisfaction Surveys, allowing us real bench marking possibilities for our A-ROSA Resorts, as well as giving us a real time feedback from our clients, and that's what Arkona's and A-ROSA's business is all about, what clients want think and feel. The fabulous second benefit here is the ease at which this will work, surveys automatically triggered by the actual PMS (Property Management System) mean we will only need to look at the results, so an extremely cost efficient barometer for customer satisfaction.
Following the implementation of VSP we will implement OptiRez, PPR's Central Reservation System, a suite of web products, which include:
- Dynamic Pricing
- Yield & Revenue Management
- Individual Channel Distribution and Management
- Web Booking Engine
OptiRez, will guarantee us price parity on all channels, manage all our distribution channels simultaneously, ensure that our yield management is done professionally and offer us an I.I.D.S. (Integrated Information Distribution System), here I mean a seamless connection from the PMS (property management system) all the way through to the ADS's, GDS's and IDS's.
From the ROI point of view we increase efficiency dramatically, leaving employees free to take care of our guests, save a huge amount of money on 'third party' commissions and so become master of our own pricing.
PPR's OptiBook, the new web-booking engine will enrich the experience of our site visitors, allowing them the possibility to do dynamic packaging, in a simple attractive manner.
Following this we will implement OptiCore, PPR's multi lingual Central Reporting Database, with interfaces to all leading PMS's, offering us the incorporation and consolidation of multiple currencies, presentation of all required figures and analysis of turnover, market segments, events etc. On top of this all reports can be represented in freely defined combinations for individual properties as well as the entire chain.
The final part of this operation will be the implementation of PPR's Data warehouse and CRM (Customer Relationship Management) module, this centralizing all information's about our clients helping us to serve the needs better and making all marketing activities much more efficient."
Adriaan Kleingeld (Strategic Development & Alliances PPR World Wide):
"Making great Software is never the real problem, finding people with a real "vision" like Alexander Winter often is. We are exceedingly happy that after the successful implementation of our IMS (Management Information System), our client has decided to take the next steps forward becoming a real trend setter in the German Hotel Industry".
About Programming-Pool:
Programming-Pool is a software development company, specialised in the Hotel & Corporate Hospitality Industries,
real time data analysis software, as well as web content management software. Programming-Pool is an
international company including members from: Austria, England, Holland, Hungary, Germany and Romania.
We solve everything the largest Software companies in these fields are either unable or unwilling to solve,
due to their size or their lack of flexibility.
Contact Programming-Pool:
Adriaan Kleingeld
Tel: +40 (0)362 - 401109
email: adriaan@programming-pool.com
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